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james_davis_nicollVery nice and punctual but they've basically learned nothing in the year they've worked at the theatre. Not where to stand, not which row is which, or the general location of a given seat. The last two really matter during reserved seating shows. Whatever side that usher is on is going to have lines, and people may end up in the wrong seats.
So I was discussing the situation with my boss and I said my current approach was that each shift would be to pick one thing that usher does not know, and do my best to ensure they know it by the end of the shift. Last shift was "where to stand", for example. My reward is, I think, that usher is now _my_ special project who I will be working with whenever I HM.
I did assure my boss I do remember a previous HM who grilled ushers on seat location and would ding them a quarter hour for minor uniform infractions and that I wasn't going to use them as a model. Well, I do, but only in the sense of asking myself if the way I want to handle something is how that person would, and if it is, I do something else.
